H – Right of Withdrawal
H.1 – Eligible Customers
Pursuant to Articles 64 and following of Italian Legislative Decree 206/2005, the right of withdrawal is granted exclusively to the consumer, meaning the natural person who purchases goods for purposes unrelated to professional activity and who does not provide a VAT number during checkout.
H.2 – How to Exercise the Right of Withdrawal
To exercise this right, the Customer must send the RMA form (downloadable from the website) by registered mail with return receipt within 14 days from the date of receipt of the goods. Shipping services already used remain entirely at the Customer’s expense.
Once the registered letter is received, the Company will email the Customer the withdrawal authorization form with an RMA number, which must be affixed to the outer packaging. The product must be returned to the indicated address within 14 days from the authorization date.
H.3 – Mandatory Conditions for Withdrawal
The right of withdrawal is subject to the following conditions:
H.3.1 – Withdrawal applies only to the entire product; partial withdrawal (e.g., only the earrings of a set) is not permitted.
H.3.2 – The item must be intact and returned in its original packaging, complete in all its parts (packaging, documentation, accessories, boxes, pouches, etc.). To avoid damage, the original packaging should be placed inside a second box bearing the RMA code. Labels or adhesive tape must never be applied directly to the original packaging.
H.3.3 – The item must be unused and unworn. Products showing signs of wear, damage, dirt, or alteration (e.g., scratched straps, marks, etc.) will not be accepted.
H.3.4 – The item must bear the same product code shown on the invoice. If the item has a different serial number, the return will be refused and the product made available for collection, with the withdrawal request cancelled.
H.3.5 – Return shipping costs are borne by the Customer. If the Customer chooses our courier, the return shipping fee (15.00 € within Italy, subject to service availability) will be deducted from the refund.
H.4 – Non‑returnable Products
H.4.1 – For hygiene reasons, stud earrings, piercings, and similar items are not eligible for withdrawal. H.4.2 – Customized products (modifications, engravings, special sizes, inscriptions) are not eligible for withdrawal. Once the draft is approved, the order cannot be modified, and any failure to complete the order due to Customer responsibility (change of mind, incorrect address, etc.) does not entitle the Customer to any refund.
H.5 – Free Shipping and Partial Withdrawal
If the returned item was purchased with free shipping, the refund will cover only the cost of the item.
If free shipping was granted due to a commercial condition (multiple items, minimum order threshold, promotion), and the Customer exercises partial withdrawal, free shipping automatically expires.
Refund will be recalculated as follows:
H.5.1 – deduction of the original shipping cost; H.5.2 – deduction of return shipping costs; H.5.3 – deduction of any packaging restoration costs.
Free shipping is not a permanent right but a condition dependent on the integrity of the order.
H.6 – Hand Delivery (where applicable)
For Customers who used hand delivery (minimum order 50 €): In case of withdrawal without replacement, if the invoice total falls below the minimum threshold, courier fees of 20 € + VAT will be applied and deducted from the refund.
H.7 – Customer Responsibility for Return Shipping
The shipment remains under the Customer’s full responsibility until confirmed receipt by the Company.
The Company shall not be liable in any way for damage, theft, or postal loss of returned goods.
H.7.1 – Return of goods without successful delivery
If the return shipment does not reach the Company due to circumstances attributable to the Customer (including refusal of the parcel, unavailability to receive the delivery, failure to provide correct address details, incorrect name on the doorbell, or failure to accept the courier’s release/clearance fee for incorrect or incomplete address), the following costs will be deducted from the refund:
• return shipping cost (9.50 €); • any courier storage/holding fees (12.20 €); • any surcharges applied to the original shipment, such as: – surcharge for remote or difficult-to-reach locations (21.96 €); – insurance for goods over 100 € (12.20 €); – express service (14.64 €); – ZTL delivery surcharge (1.83 €); – and any other applicable courier fees.
These costs will be deducted from the refund, and a detailed breakdown will be provided.
H.7.2 – Goods value lower than return costs
If the value of the goods does not cover the courier’s return costs, the parcel will be disposed of by the courier, and a symbolic refund of 1.00 € will be issued.
H.7.3 – Courier fault
If the failed delivery is due to the courier’s responsibility, the Company will cover all costs and will refund the full amount paid by the Customer.
H.8 – Refund
Subject to any restoration costs, the Company will refund the amount paid (excluding return shipping) within 14 days from receipt of the goods, via card reversal or bank transfer.
H.9 – Total Loss of Withdrawal Rights
Withdrawal is completely forfeited in the following cases:
H.9.1 – missing RMA label; H.9.2 – missing original packaging; H.9.3 – missing components (accessories, guarantees, etc.); H.9.4 – damage not caused by transport; H.9.5 – signs of use.
Non‑compliant products will be returned to the sender with additional shipping charges.
H.10 – Non‑EU Countries
For shipments to non‑EU countries, the right of withdrawal is not available.
I – Warranty
I.1 – Warranty Coverage
All products are covered by the manufacturer’s conventional warranty and by the warranty for lack of conformity under Legislative Decree 24/02. The Customer must retain the invoice or delivery note.
I.2 – Conditions of Application
The warranty applies to conformity defects arising from proper use of the product.
I.3 – Limitations
The warranty under Legislative Decree 24/02 applies only to private Customers purchasing goods for personal, non‑professional use.
The warranty does not apply to:
• consumable or wear‑and‑tear parts (clasps, hooks, chains, strings, plating, elastic components, straps, zircons, stone settings, etc.); • damage caused by improper use or failure to follow care instructions; • products purchased for resale, commercial activity, third‑party use, or any purpose other than personal use. In such cases, the Customer is considered a “professional by fact” and does not benefit from consumer protections.
Defects must be reported by registered mail within 7 days of discovery.
I.4 – Defect Verification
The Company will inspect the product. If the defect is confirmed:
• repair • replacement • price reduction • contract termination
All without cost to the Customer.
If the defect does not fall under Legislative Decree 24/02, verification, appraisal, and transport costs will be charged.
I.5 – Shipping Costs
Shipping costs for replacement, in case of confirmed defect, are borne by the Company.
I.6 – Impossibility of Repair or Replacement
If the Company is unable to repair or replace the product, the remedies provided by Legislative Decree 24/02 will apply:
• price reduction, or • refund of the amount paid, if reduction is not possible or not accepted by the Customer.
Upon Customer request and only with explicit consent, the Company may alternatively offer a voucher of equal value, valid for 6 months.
I.7 – Warranty Returns
The product must be returned in its original packaging, complete in all its parts.
L – Privacy
(Translated faithfully from your Italian text.)
L.1 – Data Processing
Personal data provided during order submission are collected and processed by the Company using electronic systems solely to fulfil contractual obligations and will never be disclosed to third parties. The Company guarantees compliance with Italian privacy law (Legislative Decree 196/2003 and subsequent amendments).
The Customer may revoke consent at any time by written notice to the Company’s registered office. The Customer, having received the information under Article 13 and the rights under Article 7 of Legislative Decree 196/2003, may access their data as provided by law.
Marketing communications will be sent only with explicit Customer consent.
M – Complaints
Any complaint must be addressed to the Company owning the website.
N – Jurisdiction and Applicable Law
The sales contract is deemed concluded in Italy and governed by Italian law. For consumers, jurisdiction lies with the court of their municipality of residence. For all other cases, exclusive jurisdiction lies with the Court of Rome.
O – Appointments and Hand Delivery
Hand delivery is an additional service provided exclusively by appointment and reserved for orders of at least 50.00 €.
To schedule an appointment, the Customer may be required to pay a non‑refundable deposit of 10.00 €, covering appointment management, product preparation, and staff availability.
The deposit will be fully deducted from the order total upon purchase. In case of no‑show, cancellation, change of mind, or Customer unavailability, the deposit will not be refunded.
If the Customer withdraws without replacement and the invoice total falls below the minimum threshold, hand delivery will no longer be considered free. Courier fees (20.00 € + VAT) will be applied and deducted from the refund.
P – Restocking Fee
Returning a product requires inspection, quality control, cleaning, packaging restoration, and reintegration into inventory. For these operations, a restocking fee will be applied to the total transaction value:
• 10% for orders delivered within Italy; • 25% for orders delivered within EU countries.
The restocking fee will be deducted from the refund, along with any return shipping costs and packaging restoration costs.
The fee does not apply in cases of confirmed conformity defects under warranty.